Terms of service

OVERVIEW

Welcome to Matchline (operated under the registered trade name NEW MATCHLINE)! Throughout the site, the terms "we", "us", and "our" refer to Matchline. Matchline operates this online store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Matchline is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, browsing, or making a purchase on our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in India) or that you are using the Services under the supervision of a parent or legal guardian.

To purchase any of our products, you may be asked to provide certain information, such as your full name, email address, phone number, billing address, and shipping address. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display the colors, designs, and details of our women's blouses as accurately as possible. However, actual colors and fabric appearance may slightly vary depending on screen calibration, display settings, or lighting conditions during photography.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit product quantities on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Matchline reserves the right to accept or decline your order for any reason at its discretion (including stock unavailability, address unserviceability, or suspicious payment transactions). Your order is only confirmed once payment is authorized and an order confirmation is sent to you.

  • Personal Use Only: You represent and warrant that your purchases are for your own personal use and not for unauthorized commercial resale or wholesale distribution.

  • Returns & Exchanges: Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotional offers are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed (plus applicable GST taxes and domestic shipping fees shown at checkout).

You agree to provide current, complete, and accurate billing and delivery information for all purchases made at our store. You represent and warrant that:

  1. Payment details provided (UPI, credit/debit card, net banking, or COD details) are true and complete.

  2. You are duly authorized to use the chosen payment method.

  3. Charges incurred will be honored by your issuing bank or payment gateway provider.

SECTION 5 - SHIPPING AND DELIVERY

All deliveries within India are fulfilled using our logistics network (via NimbusPost and courier partners).

  • Delivery timelines provided are estimates only and are not strictly guaranteed.

  • We are not liable for delays caused by national holidays, extreme weather events, or courier partner transit disruptions beyond our control.

  • Title and risk of loss pass to you once the package is handed over to the courier partner for dispatch.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all brand names, logos, text, graphics, designs, photography, embroidery patterns, and website content, are owned by NEW MATCHLINE or its licensors and are protected under Indian Intellectual Property Laws (including Copyright and Trademark laws).

You are permitted to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, republish, or exploit any content or designs from our store without prior written consent from Matchline.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may provide you with access to third-party tools (such as payment gateways or shipment tracking features) which we neither monitor nor have direct control over.

You acknowledge that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind. Use of any third-party tools offered through the site is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or services available via our store may include materials or hyperlinks to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we take no liability for any third-party resources or services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Matchline is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you. However, all sales, payment collection, and product fulfillments are made directly with Matchline. By using the Services, you acknowledge that Shopify is not responsible for product defect claims, fulfillment issues, or transaction disputes between you and Matchline.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy, which outlines how we collect, store, and handle your data under applicable Indian data privacy regulations.

SECTION 11 - FEEDBACK & REVIEWS

If you submit product reviews, customer feedback, photos, or suggestions ("Feedback"), you grant us a royalty-free right to use, reproduce, publish, and display such content on our website, social media pages, or marketing material.

You agree that your Feedback will not violate any rights of third parties or contain libelous, offensive, abusive, or unlawful material.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our store that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping fees, or product availability. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to violate Indian laws and regulations.

  • To infringe upon or violate our intellectual property rights or the rights of others.

  • To submit false, misleading, or fraudulent payment/delivery information.

  • To upload viruses, scrap data, or attempt to breach the security of our website or server.

  • To place fake or bogus Cash on Delivery (COD) orders.

Violation of any prohibited uses will result in immediate termination of your access and potential legal action.

SECTION 14 - TERMINATION

We reserve the right to suspend or terminate your account or refuse service to anyone at any time for violation of these Terms or for fraudulent practices, without prior notice.

SECTION 15 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

  • The Services and all products delivered to you are provided "as is" and "as available" for your personal use, without any implied warranties of merchantability, durability, or fitness for a particular purpose, except as explicitly stated in our Return Policy or mandated by the Consumer Protection Act, 2019.

  • To the fullest extent permitted by Indian law, Matchline, its proprietor, employees, and logistics partners shall not be liable for any indirect, incidental, or consequential damages resulting from product usage or delivery delays.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Matchline, its proprietor, officers, partners, and logistics providers against any claims, liabilities, damages, or legal fees arising from your breach of these Terms of Service or violation of any Indian law.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

SECTION 18 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements for services provided to you shall be governed by and construed in accordance with the laws of India. Any disputes or legal matters arising hereunder shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms of Service by posting updates to our website.

SECTION 20 - CONTACT INFORMATION & BUSINESS DETAILS

For any questions about these Terms of Service or your orders, please contact us at:

  • Legal / Registered Name: NILIMA PANDEY (Proprietorship)

  • Trade Name: NEW MATCHLINE

  • Brand Name: Matchline

  • Email: matchline.co.in@gmail.com

  • Phone / WhatsApp: +91 749 808 6498

  • GSTIN: 27EKQPP8734N1ZZ

  • Registered Business Address: SR NO 82/5, NR WAGHOLI RD, KARMBHUMI NAGAR, Pune, Pune, Maharashtra - 411047, India