Refund policy

Thank you for shopping with us! We aim to ensure a seamless and transparent shopping experience for all our customers across India.

1. Return Window & Eligibility
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received: unworn, unused, with original tags intact, and in its original packaging.
  • You must provide the receipt, order confirmation, or proof of purchase.

 

2. How to Start a Return
To initiate a return, please contact us at matchline.co.in@gmail.com. 

Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. 
Important: Items sent back to us without prior authorization or return request will not be accepted.

For any return-related queries, you can reach us anytime at matchline.co.in@gmail.com.

 

3. Damages, Defective Items, and Order Issues
Please inspect your package immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at matchline.co.in@gmail.com (preferably with photos/videos of the package and item) so we can evaluate the issue and make it right through a replacement or refund.

 

4. Non-Returnable Items & Exceptions

Note: Sale items are non-returnable for change-of-mind requests. However, if a sale item arrives damaged or defective, it remains eligible for replacement or store credit in accordance with Indian e-commerce regulation.


5. Exchanges
The quickest way to ensure you get the item you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item.


6. Refunds
We will notify you once we have received and inspected your returned package to confirm whether the refund is approved. 

  • Approved Refunds: The amount will be automatically refunded to your original payment method within 7 to 10 business days.
  • Processing Delays: Please note that financial institutions (banks or UPI gateways) may take additional time to post the refund to your account.
  • If more than 15 business days have passed since your refund was approved and you haven't received it, please write to us at matchline.co.in@gmail.com.


7. Customer Support & Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020:


Customer Support Email: matchline.co.in@gmail.com
Return Address: SR NO 82/5 NR WAGHOLI RD KARMBHUMI NAGAR, PUNE, 411047