Shipping policy

At Matchline, every blouse is crafted and packed with extreme care to ensure it reaches you in perfect condition. We partner with Ekart, India’s leading logistics network, to dispatch your orders fast and secure delivery across India.

1. Shipping Coverage

  • We ship to 29,000+ PIN codes across all states and Union Territories in India.

  • Please ensure your shipping address, contact phone number, and PIN code are complete and correct at checkout to avoid delivery delays.

2. Order Processing & Dispatch Timelines

Because fit and finishing are crucial for women’s blouses, processing times depend on product type:

Product Type Processing / Dispatch Time
Ready-to-Ship Blouses Dispatched within 1–2 business days
Custom / Made-to-Order / Stitched Blouses Dispatched within 4–7 business days

Note: Orders placed on Sundays or public holidays will be processed on the next business day.

3. Delivery Timelines & Shipping Charges

Once dispatched via NimbusPost, estimated delivery timelines are as follows:

Region Standard Estimated Delivery Time
Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, etc.) 2 to 4 business days
Rest of India (Tier 2 & Tier 3 Cities) 4 to 7 business days


Shipping Charges:

  • Prepaid Orders: FREE Shipping on all prepaid orders across India or free shipping on orders above ₹599.

  • Cash on Delivery (COD): COD is available for select PIN codes. A nominal handling charge of ₹50–₹99 may apply at checkout.

4. Order Tracking

Once your package is picked up by our NimbusPost courier partner, you will receive a shipping confirmation via Email / SMS / WhatsApp containing your AWB (Airway Bill) tracking link.

  • Tracking details can take up to 24 hours to activate on the courier page after pickup.

  • You can track your shipment anytime directly on our website or through the tracking link provided.

5. Cash on Delivery (COD) Policy

  • To prevent bogus orders and ensure smooth delivery, all COD orders undergo an automated SMS or WhatsApp confirmation step before dispatch.

  • Please ensure you are available to receive the shipment and pay the exact invoice amount in cash or via UPI to the delivery executive upon arrival.

6. Non-Delivery & Failed Delivery Attempts (RTO)

Our courier partners will make up to 3 delivery attempts before returning the shipment to us (Return to Origin).

A delivery may fail if:

  1. The address provided is incorrect or incomplete.

  2. The phone number provided is unreachable or incorrect.

  3. The customer refuses to accept the package or pay for a COD order.

Re-shipping Fee: If a package returns to us due to an incorrect address or refusal to accept, re-shipping fees will be borne by the customer before re-dispatch.

7. Package Inspection & Transit Damage

  • No Open Delivery: For safety and hygiene reasons, courier delivery personnel are not authorized to allow parcel opening before payment or signature.

  • Damaged / Tampered Outer Packaging: If the outer parcel appears torn, open, or severely damaged upon arrival, do not accept the package. Ask the courier agent to mark it as "Refused due to damage" and notify us immediately.

  • Unboxing Video Requirement: To claim replacements for missing, wrong, or damaged blouses, a continuous, unedited unboxing video from package seal opening is required.

8. Need Help with Your Delivery?

If you experience any shipping delays or have questions regarding your order status, please reach out to our team:

  • Email: matchline.co.in@gmail.com

  • Working Hours: Monday to Friday | 10:00 AM – 6:30 PM (IST)